pdn99 — Malaysia's Online Casino & Sportsbook Platform
Here is a plain-language summary of the key points in pdn99's Privacy Policy. Please read the full policy below for complete detail.
pdn99 collects personal data you provide during registration, identity verification, and transactions — including name, date of birth, contact details, and payment information. We also collect device and usage data automatically during platform use.
Your data is used to operate your pdn99 account, process transactions, verify identity, fulfil legal and regulatory obligations, detect fraud, and send relevant communications. We do not sell your personal data to third parties.
Data is shared only with regulated partners who support pdn99's operations — payment processors like Touch n Go, Boost, and Maybank; game providers; identity verification services; and our licensing authority where required by law.
All data in transit is protected by 256-bit SSL/TLS encryption. Stored data is held on secured servers with access controls, audit logging, and encryption at rest. pdn99 conducts regular security assessments of its data infrastructure.
Subject to applicable law, you have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities, request data portability, or withdraw marketing consent at any time.
pdn99 uses essential, functional, and analytics cookies. Essential cookies are required for the platform to function and cannot be disabled. You may manage non-essential cookie preferences via your browser settings at any time.
1.1 This Privacy Policy is published by pdn99 ("pdn99", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at pdn99.win. pdn99 acts as the data controller in respect of personal data collected through the Platform.
1.2 This Privacy Policy applies to all personal data collected by pdn99 in connection with:
1.3 pdn99 is committed to processing personal data in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) where applicable, and the data protection requirements of our licensing authority.
2.1 pdn99 collects the following categories of personal data:
2.2 pdn99 does not collect special categories of personal data (such as health, biometric, or political data) except where legally required for responsible gaming compliance — for example, where a Member voluntarily discloses a gambling addiction or requests self-exclusion on medical grounds.
3.1 Directly from you, when you register an account, complete identity verification, make a deposit or withdrawal, contact support, participate in promotions, or complete any forms on the Platform.
3.2 Automatically, through cookies, web beacons, pixel tags, and server logs when you access pdn99.win or the pdn99 mobile application. This includes your IP address, device identifiers, and browsing behaviour on the Platform.
3.3 From third parties, including:
4.1 pdn99 processes your personal data on the following legal bases:
5.1 pdn99 uses your personal data for the following purposes:
5.2 pdn99 does not use your personal data to make solely automated decisions that produce legal or similarly significant effects without human review.
6.1 pdn99 may share your personal data with the following categories of recipient:
6.2 All third parties with whom pdn99 shares personal data are required to process that data only for specified purposes and in accordance with pdn99's instructions and applicable data protection requirements.
7.1 pdn99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations.
7.2 Member account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money-laundering regulations applicable to our licensing jurisdiction.
7.3 Identity verification documents (copies of NRIC, passport, or other identification) are retained for the period required by law and our licensing authority, typically five (5) years following the end of the business relationship.
7.4 Marketing consent records are retained for the duration of the consent and for a further three (3) years thereafter to demonstrate compliance.
7.5 Following expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pdn99's data disposal procedures.
8.1 pdn99 implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
8.2 Notwithstanding pdn99's security measures, no internet transmission is entirely secure. Members are reminded to maintain the confidentiality of their account credentials and to notify pdn99 immediately if they suspect unauthorised access to their account.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pdn99 will notify affected Members and the relevant supervisory authority in accordance with applicable law.
9.1 pdn99 uses cookies and similar tracking technologies on pdn99.win and in the pdn99 mobile application. The following categories of cookies are used:
9.2 You may manage or disable non-essential cookies through your browser settings. Note that disabling functional cookies may affect your Platform experience. Essential cookies cannot be disabled.
10.1 pdn99 operates in conjunction with service providers and game studios located in various jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside Malaysia.
10.2 Where personal data is transferred internationally, pdn99 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that impose obligations equivalent to those applicable in the country of collection.
10.3 By using the pdn99 platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the security measures described in Section 8 above.
11.1 Subject to applicable law and in accordance with our legal obligations (including mandatory data retention requirements), you have the following rights in respect of your personal data held by pdn99:
11.2 To exercise any of the above rights, please contact pdn99 at [email protected]. pdn99 will respond to all verified requests within 30 days. Complex requests may require up to 60 days, with prior notice provided.
11.3 pdn99 may need to verify your identity before processing a data rights request to prevent unauthorised disclosure of personal data to third parties.
12.1 The pdn99 platform is strictly for adults aged 21 and above. pdn99 does not knowingly collect personal data from individuals under the age of 21.
12.2 If pdn99 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be closed immediately and all data associated with it will be deleted, except where retention is required for regulatory or legal reasons.
12.3 If you have reason to believe that a minor is using the pdn99 platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.
13.1 pdn99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. The version number and effective date at the top of this page will be updated accordingly.
13.2 Where changes are material, pdn99 will notify registered Members by email or in-platform notification before the changes take effect. For non-material changes, continued use of the Platform after the updated Privacy Policy is published constitutes acceptance of the revised policy.
13.3 Members are encouraged to review this Privacy Policy periodically. The current version is always accessible at pdn99.win/privacy-policy.
14.1 For all privacy-related questions, data rights requests, or concerns regarding pdn99's handling of your personal data, please contact us using the details below:
14.2 If you are not satisfied with pdn99's response to a privacy-related complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
pdn99 is built on transparency and trust. If you have questions about your data or your account, our team is available 24/7 to help.
21+ only. Gambling involves risk. Play responsibly. Licensed by an internationally recognised gaming authority.